Concord Custom Cleaners Reviews
Concord Custom Cleaners has an overall rating of 3.9 based on 46 reviews. Customer feedback on Concord Custom Cleaners is mixed: Concord Custom Cleaners reviewers highlight positive aspects like excellent customer service, high-quality cleaning, quick turnaround time, affordable pricing, which strongly appeal to busy professionals, families, individuals seeking reliable cleaning services. However, Concord Custom Cleaners is often criticized for its limited service options, occasional delays, inconsistent quality, lack of online booking.
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How would you rate Concord Custom Cleaners?
All Concord Custom Cleaners Reviews (46)
JoelSullivan_86
May 29, 2026
"The cleaning was okay overall. Some areas looked..."
The cleaning was okay overall. Some areas looked really nice afterward, but I did notice a few corners were still dusty. I think other customers might feel the same if they’re expecting a super detailed clean. Not bad, just not amazing.
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Leon-huang
May 27, 2026
"Pretty good wash and fold overall"
I tried their wash and fold service last week, i was happy with it. My clothes came back clean and folded neatly, so no complaints there. The pickup was a little later than I expected, which had me wondering if I should’ve scheduled for a different time or something, but maybe that was just a one-off. Overall, I’d probably use them again...
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hello_james623
May 20, 2026
"Clothes were ready way faster than I expected"
I dropped off a few shirts and a jacket thinking I’d probably have to wait a couple days, but they had everything ready the very next day. From my experience, that kind of quick turnaround is not something you always get, so it was a really nice surprise.
Pickup was just as easy too, with no waiting around or hassle. It helped me a lot since I was getting ready for a work trip, and I’d definitely go back based on how smooth everything was.
Pickup was just as easy too, with no waiting around or hassle. It helped me a lot since I was getting ready for a work trip, and I’d definitely go back based on how smooth everything was.
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Tiffany_ha97
May 17, 2026
"I brought in two pairs of pants..."
I brought in two pairs of pants and a dress to get altered, and they all turned out really nice. The length on those was right where I wanted it, and the dress fit a lot better after they took it in a bit.
It wasn’t some big complicated thing, but they did clean, solid work and had it ready when they said they would. I’d definitely go back to Concord Custom Cleaners for alterations again.
It wasn’t some big complicated thing, but they did clean, solid work and had it ready when they said they would. I’d definitely go back to Concord Custom Cleaners for alterations again.
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Craig_franco99
May 01, 2026
"They took good care of my delicate pieces"
I sent in a silk blouse and a light dress that made me a little nervous to let out of my hands. The blouse especially has this sentimental feel to it, and I still remember worrying it might come back stretched, faded, or just not quite the same.
But when I got everything back, both pieces were clean, soft, and still held their shape really nicely. The only reason I’m giving 4 stars is because the pickup was a bit later than I expected, but the way they handled the fabrics really stood out to me
But when I got everything back, both pieces were clean, soft, and still held their shape really nicely. The only reason I’m giving 4 stars is because the pickup was a bit later than I expected, but the way they handled the fabrics really stood out to me
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trevor1996
April 25, 2026
"I’ve only used it a little so far..."
I’ve only used it a little so far, so I’m not ready to make any grand declarations just yet. At the moment, it seems fine—nothing has gone horribly wrong, but I’m also not blown away. We’ll see how the story unfolds
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JosephCarden_62
April 16, 2026
"Decent cleaning, but my shirt came back wrinkled"
The cleaning itself was fine, but it felt like they could’ve been a little more careful because my shirt came back wrinkled
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hello_ina881
April 06, 2026
"Pretty good clean for the price"
For the price, I’d say it was worth it. The place looked clean enough when they were done, and from the way everything was handled, I’m assuming they put in a decent effort. Nothing fancy, but definitely good value overall...
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john_Rodriguez76
March 31, 2026
"Order came back spot on"
Tried out Concord Custom Cleaners for a few shirts and pants, they nailed it. Everything came back exactly right, no mix-ups, nothing missing, and they actually followed the notes I left. Happy with the whole thing, not gonna lie
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aaronsanchez6089
March 27, 2026
"Item went missing, but they handled it alright"
One of my items got lost somehow, which was definitely frustrating. I’m not totally sure what happened, but they got back to me quickly and offered what seemed like a fair refund. Still kind of annoying overall, but the staff was decent about it.
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miyoko1980
March 21, 2026
"Made the process feel a lot less stressful"
Overall, it was convenient and made things feel easier for me. I liked being able to check what I needed without having to call around, because that usually stresses me out a bit. The pickup and drop-off info was easy enough to find, which made me feel more confident about the whole process. It did take me a minute to track down a few details, so it wasn’t perfect, but in the end it still saved me time and made everything feel more manageable...
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Ethel_miller73
March 07, 2026
"I had a great experience with Concord Custom..."
I had a great experience with Concord Custom Cleaners! The staff were super friendly and professional, and they took the time to answer my questions without making me feel rushed. My clothes were handled with care, and pickup was quick and easy. Overall, it was just a really pleasant experience, and I’d definitely use them again.
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marcos_Cowboy81
March 04, 2026
"Reliable pickup and delivery every time"
I’ve been using Concord Custom Cleaners for a few months now, they’ve been really easy to count on. Their pickup and delivery is always on time, which is basically what I needed most. My clothes come back when they say they will, and there’s never any hassle or drama. It’s made dealing with laundry so much less annoying.
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nelson.Partlow
March 01, 2026
"I had a problem and expected it..."
I had a problem and expected it to turn into a whole saga, but they got it sorted super quickly with pretty much zero hassle. Couldn’t have been easier.
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hello_roger669
February 28, 2026
"Decent cleaning, service could be smoother"
I tried Concord Custom Cleaners once, and to be fair, the actual cleaning came out fine. I didn’t have any problems with the clothes themselves, so I can’t really complain about that part.
The customer service was more of a mixed experience. The person at the counter was polite, which I appreciated, but I ended up waiting longer than I expected and wasn’t really told what was happening. A quick update would’ve made a difference.
They did answer my questions eventually, so I wouldn’t call it a bad visit. It just felt a little unorganized overall. I might give them another shot, but I’m not exactly in a hurry...
The customer service was more of a mixed experience. The person at the counter was polite, which I appreciated, but I ended up waiting longer than I expected and wasn’t really told what was happening. A quick update would’ve made a difference.
They did answer my questions eventually, so I wouldn’t call it a bad visit. It just felt a little unorganized overall. I might give them another shot, but I’m not exactly in a hurry...
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jamesfraser8293
February 18, 2026
"Booking wasn’t as smooth as others I’ve used"
The service itself was okay, but scheduling was kind of a hassle. I had trouble booking a time, then the time changed and no one really explained what was going on. Compared to other companies I’ve used, the communication just wasn’t as clear or organized.
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BENNERSON
January 22, 2026
"I was really hoping this would work..."
I was really hoping this would work, but the stain was still there after I cleaned it. Disappointinggg, honestly.
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juana1971
January 20, 2026
"Helped a bit with the smell"
It did make the smell better, so I’ll give it credit for that. I wouldn’t say it completely got rid of it, though. It’s okay if you just need some improvement, but don’t expect a total fix
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Ann_edgerson88
January 17, 2026
"Super easy to deal with"
They were really easy to talk to from the beginning. They got back to me quickly, answered all my random questions, and kept me in the loop without me needing to chase them. I usually don’t like too many messages, but at the same time I really appreciated the updates because it made everything feel simple and a lot less stressful
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sandy1994
January 15, 2026
"store was alright, just a little messy"
i stopped in to drop off a few things, and it was okay overall. it wasn’t really dirty, but some areas felt kind of cluttered and a bit dusty. the counter area was fine, just not the freshest looking. service was alright, but i think the store could definitely use a better cleanup.
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